Live Arrival Guarantee Policy
Texasreptilemart takes great pride in guaranteeing live arrival for each and every live snake order that we ship, in addition to a seven day extended guarantee, giving you a full week of coverage.
We offer a 100% live arrival guarantee on all of our snakes. We also guarantee the sex of the animal to match what was stated at the time the animal was purchased.
There are however circumstances that will void the live arrival guarantee. These circumstances include:
1. The buyer or a member of the household must be present to sign for the package on the first delivery attempt (The shipper provides time of delivery stamp).
2. A delay in shipping due to carrier mishandling.
3. Temperatures at the hub or destination being under 32°F or over 99°F for reptilles.
4. Snakes held for pickup at the delivery location must be picked up by the customer on the same day as arrival. (Photo Id must be provided and match the name used for shipping)
5. A delay in shipping resulting in rerouting due to an inaccurate delivery address being entered during checkout.
6. Any Live Arrival Guarantee requests must be made within 30 minutes of the package being dropped off by the shipper.
Should your snake perish in transit we will need you the buyer to provide a picture of the deceased animal on its back and to contact us upon receipt of the package. This must be provided within 30 minutes of the delivery time stamp.
Live arrival guarantee only applies to the shipping period and is void once you take possession of the animal.
Live arrival guarantee will only apply to the cost of the animal and will not apply to the cost of shipping. Shipping costs for replacement animals are the responsibility of the buyer.
Once inspected and accepted, the well-being of the animal is the sole responsibility of the buyer. Texasreptilemart will not be responsible for any veterinary costs incurred by the buyer or for the maintenance and upkeep of the snake.